Refund policy

Our return policy allows you to return your product within 14 days from the day you received your order, for any reason. Products must be unused and returned in their original packaging.

When returning items, please include your order number (starting with NEO-) so we can process your return correctly.

Return address:
Neophyte Store
Collse Heide 28
5674 VN Nuenen
The Netherlands

Please note that we are not responsible for returned packages until they have been physically received by us. Always keep your proof of shipment until your return has been processed.